When an Order is placed by a customer, two actions are performed at backend by Magento:
- An order is generated which holds the information about the Product(s) and Transaction
- Order is assigned a status Pending as the payment is not processed yet
The Order status can be updated or canceled by the Admin before the Invoice is generated. But as soon as the Payment is received, order status will be updated toProcessing and the order cannot be edited afterwards.
Once the Order is processed, invoice for this order can be generated, which will be accessible under the Order Invoice section.
Using the Order grid, the Admin can look up the order lists and also search the specific order using the Search feature.
Just after generating Invoice, the Shipments can also be generated against the order. So the Order Processing follows the path, Order to Invoice, Invoice to Shipment
Order View in Admin
Order View page includes the left sidebar and main area. Different options are available under the left sidebar. Which give access to order related information like invoices, shipping, credit memos etc.
The main area enlist the following information:
- Order and Account information
- Address information
- Payment and Shipment
- Items Ordered
Order and Account information
This section includes the Unique Order Id and important information related to this order like Order Date, showing the actual time and date when this order is placed, order status showing the current order status, Purchased From showing the store under which the order is placed. Placed From IP is the customers local IP.
Account Information section contains customer name, email and customer group (the group to which this customers belongs to)
Address Information
Billing Address is entered by customer in billing step before actually placing an order.
Shipping Address shows the address, where shipment will be parceled
Payment & Shipping Method
This Payment Information section has detailed record of the payment, currency, actual amount paid and card type etc and any other additional charges like shipping and handling charges.
Items Ordered
This section shows the ordered product(s) list, order status, actual price, quantity chosen, subtotal, tax on product, any discount (if applicable) and the row total
Order Totals
This section is showing the subtotal (excluding the shipping or tax etc), Grand total showing the Final price for this order (includes all charges like shipping, tax etc).
Total Paid the amount paid until now, Total Refunded if any amount refunded to customer against this order and Total Due the amount remaining. These stats will automatically updated. If payment received, Order status will also be updated.
Order Comments
Find the Order Total section in bottom of Order View Page. Options available are listed below:
- Enter a comment
- Choose whether to notify the customer, if yes, mark the checkbox
- If you want to show comment to the customer when he logged into your store just mark the checkbox with label visible on frontend, otherwise it will not be visible to customer under his account section.
- Finally, submit the comment
Additionally, the complete orders can also be reordered.
