What is user experience in eCommerce? And how can it be improved?
We are going to be talking about high-demand products, especially JOKR retail in depth.
Let’s say you are a customer and you are looking to buy a product online. We are assuming that you are an impatient buyer who doesn’t like it if shipments take too long to arrive.
Let’s say you ordered a tote bag Monday last week and paid online without delay. The company quoted delivery between 3-5 working days. But, the order got postponed and, it caused you great inconvenience. Let’s consider you were not well-informed about the delayed delivery. Instead, you got to know about the situation upon several follow-up calls.
You loved the bag so much and, this is why you placed the order, to begin with. You wished to carry it to the birthday party of your best friend. But, you won’t be able to due to the provider’s fault. What now? Either you will carry a different bag, or you will show up to the event without any. But, there is another thing that would happen. You won’t ever trust that provider again. At least, not in this life!
Moral of the story: user experience is everything. Website developers and UX designers can relate to this statement than others. Because they are all the time asked to focus first on the needs and wants of customers.
JOKR retail is trying to fulfil their user’s needs and guess what, they are doing great!
Stay tuned to learn how!
Will JOKR outperform Amazon? Let’s find out!
Do you know what is Amazon famous for and why is it unique?
Amazon is most loved owing to its instantaneous virtual delivery anytime anywhere. The retail site is generating revenue in billions due to its tremendous business model i.e. selling high-demand products on time. Last year it scored a good $386 billion, literally. Its sale reached a good $1 trillion – $2 trillion in the current year.
Amazon Pivotal Statistics:
- Amazon is the third-largest organization worldwide by revenue, in terms of selling high-demand products.
- Amazon Web Services played a role in generating 11% of that revenue.
- Above 200 million shoppers use Amazon Prime globally, with 147 million in the US solely.
- Amazon Prime Video had 175 million users in 2021, while Prime Music touched 55 million in 2020.
- Amazon Echo devices were sold as one of the high-demand products in 2020 and the company cashed 55 million.
Let’s Stats Do The Talking
Total Revenue Generated by Amazon, Annually
It looks like Amazon is flourishing, but inside it’s a different story. Many believe that Amazon’s customer service is going down the hill. An article was published by Maz Iqbal in the year 2019 in which he shared his detailed experience of buying Amazon services. He said that the retail company turned him from a happy ecstatic customer into a disappointed disheartened one. He further said that if a more suitable option comes along, he will take it. Guess what, JOKR retail can serve him well.
Amazon sells high-demand products but, its global ratings have gone down to 3 stars from 5 stars in terms of customer services. We are sharing some reviews that are given from the United States audiences:
The Final Verdict
Amazon has three major pillars to selling high-demand products:
- The retail marketplace
- Amazon Prime
- Amazon Web Services
The company’s core values are:
- Customer Obsession
- Long-term Thinking
- Eagerness to Invent
- Taking Pride in Operational Excellence
Even though there are several ethical and service-based issues with Amazon but, it’s still everybody’s favorite. Its customers are really obsessed with it. Many even believe that it has no direct competitors, and there is nothing quite like it.
But, is Amazon really unstoppable? Let’s determine!
High-demand Products: Is JOKR the future of retail?
One thing about the eCommerce industry is quite famous, the customer’s expectations keep upsurging. You figure if it’s a good thing or a bad thing.
Your customers desire high-demand products. And they want fast, free, and sustainable shipping along with flexible return policies. What we think is that it’s time for providers to augment their platforms as well as make online order attainment more structured.
Do you know how large is the grocery industry? To tell you, it’s one commerce filled with endless opportunities. Let’s converse about its growth potential. But first, we want you to imagine a world without grocery stores.
Before supermarkets, you used to buy items from separate local stores for each category of food. But now, the aisle is decorated to give countless food items, beverages, and household products, arranged into sections for your comfort. That’s not it. The lines between physical stores and digital stores are fainting. Leading food retailers such as Walmart, Kroger, and Walgreens have introduced online food purchasing as a convenience. All of this tells that the industry is trying to fulfill your desires in every possible way.
But the question remains, how big is the industry, and fast is it growing? Let’s share some stats with you:
In the U.S. alone, retail and grocery sales reached 6.2 trillion in the year 2019. There are a total 38,000 number of supermarkets in the country. Furthermore, the food item sales crossed an approximation of 447 billion in 2018, and Walmart opened a total of 4,756 stores that generated 341 billion dollars sales.
In essence, the eCommerce industry has already taken over the brick-and-mortal type of shopping experience. It is believed that many years from now, the physical stores will vanish leaving no signs of existence behind. You can say that JOKR retail is one of the reasons why this will become true.
Purchasing high-demand products using JOKR Retail
A German businessman Ralf Wenzel launched JOKR retail with a mission to sell high-demand products faster, smarter, and more enjoyably.
JOKR retail is a grocery shopping platform that dispatches items within 15 minutes of purchase. You can buy all sorts of items such as food, utility products, skincare, pharmaceuticals, and some particular high-demand products that are not present in regular supermarkets.
JOKR start-up has the support of venture capitalists comprising HV Capital, Tiger Global, and Softbank. And they are trying to deliver multiple products from hyperlocal hubs within 15 minutes, only. The orders can be placed via their app from your smartphone. It’s this easy!
The JOKR retail app is functional in Mexico, Lima, & Sao Paolo. Whereas New York and Bogota will follow ahead of roll-outs across Europe and Latin America.
“We are building an Amazon on steroids,” says Wenzel, the founder of JOKR retail in his latest talk with Reuters.
“It’s not just convenience on-demand, but a new generation of retail.”
“Everything in retail needs to be instant.”
The app has taken home an astonishing amount of 170 million dollars i.e. 144 million euros to be exact from investors in just the first four months.
“Our mission in life is to make things easy and fast. We love to simplify the shopping experience, refine it, minimize waste, and support small businesses in every neighbourhood we go to.”
“The world needs a new Amazon.”
In a Nutshell
Looking at the above facts, it is pretty much visible that JOKR retail has some potential. It might become the only app in the next many years that will sell high-demand products fast.
The brick-and-mortar business may die in the next couple of years, why don’t join the digital world if you haven’t yet?
Do you know that an average mobile user spends 3 hours and 43 minutes on his cellphone on daily basis? eMarketer.com conducted detailed research on it and came up with the following results:
If you have a project in mind that needs an online presence, you can reach out to our expert designers. They can help fulfil all your eCommerce desires at once.